What to Expect — Read This First
Here's Exactly What You're Getting — And What You're Not
We sell refurbished washers and dryers at roughly half the price of new — and we'd rather you know exactly what that means before you buy than be surprised after. Every set is cleaned, tested, and guaranteed to work. Here's the rest of the picture, upfront.
Refurbished, Not New
Every set is professionally refurbished: cleaned, tested, and guaranteed to work. Expect cosmetic wear — light scuffs, scratches, or dings — not showroom condition. That's the trade-off for paying about half of retail.
Delivery Isn't Always Free
Delivery is free within 20 miles of our Hutto shop. 20–25 miles is $25 (e.g. Leander), 25–40 miles is $50, 40–60 miles is $100, and beyond 60 miles is a custom quote. Same-day is available if your order is in before 8:30 AM.
Install Is a Separate $150
Delivery gets your set to your door. Full install — water and drain hoses, electric pigtail — is an optional $150. Gas is out of scope: I don't connect gas, you'll need a ready gas line, and gas is never covered by the guarantee.
You Need Working Hookups Ready
Have your water, drain, and electrical hookups ready and working before we arrive — and a gas line ready if you're hooking up a gas dryer.
All Sales As-Is
All sales are as-is. Our free guarantee applies only when we install the set: a full year on top-load washers, all dryers, and top-load sets; 60 days on any front-load washer or any set that includes one. It's repair-only — no refunds, returns, or exchanges. Customer pickup or third-party install means no guarantee.
Straight Answers to Common Questions
Did we charge for delivery?
Beyond 20 miles, yes — and we tell every customer upfront. Free under 20 miles, $25 for 20–25, $50 for 25–40, $100 for 40–60, custom beyond 60.
Why does my unit have scratches or wear?
It's refurbished, not new. We test every unit to make sure it works.
Why am I being charged $150 for install?
Delivery and install are two different services. Install includes water/drain hoses and an electric pigtail — it's optional, and it's listed as a separate line item every time.
Can I get a refund if I change my mind?
All sales are as-is. If we installed your set, the free 1-year guarantee covers repairs if something stops working — it doesn't cover refunds, returns, or exchanges.
What if I pick it up myself or have someone else install it?
That's fine — we just can't guarantee it once it leaves our hands without our install. The free 1-year guarantee only applies when our team does the install.
What if you come out and the unit's actually fine?
If we dispatch for a service call and find no covered defect, there's an $85 trip fee. And if you didn't use our professional install, a $150 diagnostic fee applies to any service visit.
Do you haul away my old unit?
Yes — $50 per machine, available with delivery. Just let us know when you book.